Introduction
This Payment and Refund Policy outlines the terms and conditions for payments and refunds for Speaking Genie services. By purchasing our services, you agree to the terms outlined in this policy.
This policy is available in English, Arabic and Spanish. If the versions differ, the English version applies.
1. Payment Terms
Accepted Payment Methods
We accept various payment methods including credit cards, debit cards, and bank transfers. All payments are processed securely through our payment gateway partners.
Currency
All prices are listed in Egyptian Pounds (EGP) unless otherwise specified.
Billing Cycles
Individual plans are billed monthly in advance. Speak to Hire is paid once. Organizations prepay for packages of practice hours as needed.
2. Individual Subscription Plans
Monthly Billing
Individual plans are billed monthly at the beginning of each billing cycle. Your subscription will automatically renew each month unless cancelled.
- Individual plans cost from 700 EGP a month, up to 1,200 EGP a month with more practice hours.
- You choose your plan in the Speaking Genie app. A 15-minute free trial in the app lets you try a practice call first.
Auto-Renewal
Subscriptions automatically renew at the end of each billing period. You will be charged the current subscription rate unless you cancel before the renewal date.
Price Changes
We reserve the right to modify subscription prices. Active subscribers will be notified at least 30 days in advance of any price changes. Changes will take effect on your next billing cycle.
Cancellation Process
You can cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.
3. Organization Plans
Prepaid Practice Hours
Organizations prepay for packages of practice hours based on their needs, and each practice call draws from the balance. Auto-recharge is optional. Enterprise agreements, including annual development licenses, follow the terms set in the agreement.
Hour Packages
Organizations pay per practice hour, not per seat:
- Hour packages: 60–120 EGP per practice hour, with a lower rate at higher volume. The exact rate is quoted on the demo call.
- Enterprise: custom pricing for school networks, universities and corporate L&D teams, scoped on a call.
Balance Management
Organizations can monitor their hour balance through the dashboard and recharge at any time. Low balance notifications will be sent when hours are running low.
Hour Expiration
Purchased hours are valid for 12 months from the date of purchase unless otherwise specified in the organization's contract.
Students of Language Centers
Language centers resell practice hours to their students as a paid add-on, at a price the center sets.
4. Speak to Hire
Speak to Hire costs 3,000 EGP, paid once. It covers 30 hours of speaking practice in the Speaking Genie app within 30 days, a speaking-hours certificate with a certified CEFR level, and introductions to hiring partners, who decide whom to interview.
Speak to Hire is not a subscription and does not renew. Access ends after 30 days.
For questions about a Speak to Hire payment, contact us using the details at the end of this policy.
5. Refund Policy - Individual Subscribers
Cancellation Anytime
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, allowing you to use the service until then.
No Refunds for Partial Months
Important: We do not offer refunds for partial billing periods. If you cancel mid-cycle, you will retain access until the end of your paid period, but no refund will be issued for the remaining days.
Exceptions
Refunds may be considered in the following exceptional circumstances:
- Technical issues that prevent you from using the service for an extended period
- Billing errors or duplicate charges
- Service not delivered as described
Refund Processing Time
If a refund is approved, it will be processed within 7-14 business days and credited back to your original payment method.
6. Refund Policy - Organizations
Refund Eligibility
Organizations may request a refund based on unused hours purchased. Refunds are calculated according to the formula below and are subject to deductions.
Refund Calculation Formula
Refund Amount = (Unused Hours × Price per Hour) - Deductions
Applicable Deductions
- Implementation Fees: As agreed in your contract
- Support Fees: As agreed in your contract
- Processing Fee: 5% of the refund amount
Example Calculation (Illustrative)
| Purchased Hours: | 5,000 hours |
|---|---|
| Used Hours: | 1,000 hours |
| Unused Hours: | 4,000 hours |
| Price per Hour: | 100 EGP |
| Subtotal: | 400,000 EGP |
| Implementation Fee: | -50,000 EGP |
| Support Fee: | -30,000 EGP |
| Processing Fee (5%): | -20,000 EGP |
| Final Refund: | 300,000 EGP |
Request Timeline
Refund requests must be submitted within 90 days of the original purchase date. Requests submitted after this period may not be eligible for a refund.
Minimum Usage
Organizations must have used at least 10% of purchased hours before becoming eligible for a refund. This ensures that the service has been adequately evaluated.
7. Dispute Resolution
Contact Support
If you have any concerns, contact us at support@speakingenie.com. We strive to resolve issues promptly and fairly.
Escalation
If not resolved, request escalation to management. We'll provide a final decision within 14 business days.
Timeframe
We aim to resolve all payment and refund disputes within 7-14 business days from your initial contact.
8. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting. We will notify users of significant changes via email or through a notice on our platform. Your continued use constitutes acceptance of updated terms.
Need Help?
If you have any questions about this Payment and Refund Policy, please reach out to us:
Cairo, Egypt