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Cookie Policy

Last Updated:

Cookies are small text files stored on your device when you visit Speaking Genie. They help us provide you with a better experience by remembering your preferences, analyzing usage patterns, and improving our AI language learning platform.

2.1 Essential Cookies

These cookies are necessary for the platform to function properly and cannot be disabled.

  • Authentication: Keep you logged in and maintain session security
  • Security: Protect against fraud and unauthorized access
  • Load Balancing: Ensure optimal platform performance
  • Voice Recording: Maintain recording session state and quality

2.2 Analytics Cookies

These cookies help us understand how users interact with our platform to improve the learning experience. On our website, analytics cookies come from Google Analytics, loaded through Google Tag Manager, and are set only after you accept cookies in the cookie banner.

  • Learning Progress: Track exercise completion and improvement patterns
  • Usage Statistics: Monitor feature usage and platform performance
  • AI Model Performance: Analyze accuracy and effectiveness of our AI feedback
  • Error Tracking: Identify and fix technical issues

2.3 Preference Cookies

These cookies remember your choices to provide a personalized experience.

  • Language Settings: Remember your target language and interface preferences
  • Audio Settings: Store microphone and playback preferences
  • Dashboard Layout: Maintain your preferred dashboard configuration
  • Notification Preferences: Remember your communication choices

2.4 Marketing and Advertising Cookies

These cookies help us show you relevant content and measure the effectiveness of our marketing. On our website, advertising cookies come from Meta: the Meta pixel, which sets the _fbp cookie, and Meta's conversion measurement, which measures how our ads perform. They are set only after you accept cookies in the cookie banner.

  • Educational Content: Suggest relevant learning materials and exercises
  • Feature Recommendations: Highlight platform features that may interest you
  • Campaign Tracking: Measure the effectiveness of our educational outreach
  • Personalized Offers: Show relevant subscription and upgrade options

Some cookies are set by third-party services we use to enhance our platform:

  • AI Service Providers: Voice processing and machine learning services
  • Analytics Services: Google Analytics, loaded through Google Tag Manager, for usage insights on our website. It loads only after you accept cookies in the cookie banner. Google sets how long its cookies last
  • Advertising Services: Meta, through the Meta pixel (which sets the _fbp cookie) and Meta's conversion measurement, to measure our ads. They load only after you accept cookies in the cookie banner. Meta sets how long its cookies last
  • Payment Processors: Secure handling of subscription and payment information
  • Support Tools: Customer service and help desk functionality
  • CDN Services: Content delivery for faster loading times

4.1 Website Cookie Banner

When you first visit our website, a banner asks whether you accept analytics and advertising cookies. Google Tag Manager, and the tools it loads (Google Analytics, the Meta pixel and Meta's conversion measurement), run only after you select Accept. If you select Decline, none of them load. You can change your choice at any time with the Cookie settings button in the website footer. If you change from Accept to Decline, we delete the analytics and advertising cookies set on our website and stop loading these tools.

4.2 Browser Settings

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality, especially voice recording and progress tracking features.

4.3 Platform Cookie Controls

You can manage cookie preferences in your Speaking Genie account settings:

  • Essential cookies: Cannot be disabled (required for platform function)
  • Analytics cookies: Can be disabled in Privacy Settings
  • Preference cookies: Automatically disabled when you log out
  • Marketing cookies: Can be opted out in Communication Preferences

Session Cookies

Deleted when you close your browser or log out

Persistent Cookies

Stored for varying periods (30 days to 2 years) based on purpose

Learning Progress Cookies

Retained for the duration of your subscription plus 90 days

We may update this Cookie Policy to reflect changes in technology, legal requirements, or platform features. We'll notify you of significant changes through email or platform notifications.

This policy is available in English, Arabic and Spanish. If the versions differ, the English version applies.

If you have questions about our cookie practices or need help managing your preferences, please contact us:

Speaking Genie Privacy Team

Email: info@speakingenie.com

For a complete list of cookies currently in use on our platform, including their purpose and duration, please visit your account's Privacy Settings page or contact our privacy team.