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For corporates & BPOs

Know who is ready to take the call

Speaking Genie is AI speaking practice for teams that talk to clients. Your team practices AI voice calls built from its own scenarios and scripts, and L&D sees hours, level and readiness for each team member. Hours cost 60 to 120 EGP, and the first month with one team is a free pilot.

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Sample data. Use the buttons inside to move between screens.

TeachingCustomer care team
Admin UserAdmin · Your company
Customer care teamActive
Business English · Level A2 · Nour Hassan · Sun · Tue · Thu, 09:00 · Aug 1 to Dec 20, 2026
1Laila Adel↑ 1 place vs previous
Sessions
7
Practice time
58 min
Score
82
2Omar Khaled↑ 2 places vs previous
Sessions
6
Practice time
49 min
Score
77
3Hana Ezzatsame place
Sessions
5
Practice time
46 min
Score
80
Customer care team ranking · this week
Ranked by practice hours, then sessions · same period for every team member
#
Student
Sessions
Practice hours
Avg / session
Avg score
Move
3
Hana Ezzat
5
46 min
9 min
80
→
4
Karim Saleh
6
44 min
7 min
66
↓ 1
5
Nadia Amin
5
38 min
8 min
73
↑ 3
6
Omar Farouk
4
36 min
9 min
70
↓ 2
7
Salma Mostafa
4
31 min
8 min
68
→
8
Tarek Ali
3
27 min
9 min
64
↑ 1
9
Dina Nabil
2
15 min
8 min
61
↓ 3
10
Rana Ashraf
0
0 min
—
58
↓ 4
Team members with 0 sessions are ranked last and flagged in Team members at risk.
3
Hana Ezzat
46 min
80
4
Karim Saleh
44 min
66
5
Nadia Amin
38 min
73
6
Omar Farouk
36 min
70
7
Salma Mostafa
31 min
68
8
Tarek Ali
27 min
64
9
Dina Nabil
15 min
61
10
Rana Ashraf
0 min
58
Team members with 0 sessions are ranked last and flagged in Team members at risk.
Illustrative data

The confidence gap

They passed the English test. Then the phone rang.

A written test shows what a team member knows. A live call shows whether they can say it under pressure, with a client waiting on the line.

Dead air on live calls

Agents who pass a written grammar test still go silent or misunderstand an agitated client on a live call. The result is low CSAT and, for a BPO, lost client contracts.

Generic classes miss the job

Classes and apps teach general English, not the late delivery a support team handles or the price objection a sales team answers.

L&D can’t say who is ready

Without a measure of speaking, no one can say who is ready for client-facing work, or what the training changed.

Use cases

Upskill the team, screen new hires, show the result

Upskill current teams

Scenario practice written from the team’s own calls and scripts, with a readiness score for each team member.

Screen candidates on speaking

Candidates who complete the 30-hour Speak to Hire program come with verified practice hours and a speaking-hours certificate. How Speak to Hire works

Prove the training worked

Practice hours and readiness set against the investment per team member, in numbers L&D can take to leadership.

Running a language center? See how centers earn with Speaking Genie

Example scenarios

Practice the call before it’s real

Five examples of calls built from a team’s own material. The curriculum builder turns service scripts, sales playbooks and glossaries into calls like these, each with a clear goal.

  • Customer service

    “The late delivery”: calm an upset client and agree the next step.

  • Sales

    “It’s too expensive”: hold the value without dropping the price.

  • Engineering

    “The outage update”: explain what broke and when it will be fixed.

  • Graduate hiring

    “The first interview”: answer clearly under pressure.

  • Managers

    “The hard feedback”: say the difficult thing clearly and kindly.

Choose a call, take it, then improve with feedback.

Pick the call, talk it through with the AI partner, and get sentence-level feedback straight after: what was said, and a better way to say it.

Example scenario: support agents who pass the test and go quiet on the call

The platform

What L&D and HR see

Six tools to shape the practice, run it across teams and show who is ready.

Curriculum builder

Upload a service script, sales playbook or product glossary, and get calls for the exact module the team is on.

Assign tasks

Send the week’s call to a team. Team members take it in the app at a time that fits their shift, and scores come back after each call.

Track progress

Hours, level, readiness and score change since week 1, per team member and per team.

ROI tracker

The figures leadership asks for at renewal: hours practiced and team members ready for client calls, next to the investment.

Speaking-hours certificates

A verified credential with the team member’s name, program hours and issue date, for reviews, promotions and client assignments.

Group report

The team’s shared weak spots, quoted with corrections, plus a tip for the trainer and a suggested task, as a PDF.

The investment

An investment per team member, with a return L&D can show

Every figure below shows its method. The two value drivers are assumptions, and the calculator takes a team’s own numbers.

For example, 10 practice hours a month at 100 Egyptian pounds an hour is an investment of 1,000 Egyptian pounds per team member a month. Assuming a value of 2,500 Egyptian pounds a month from month 2, the smaller of a hiring premium avoided and one extra 30,000-pound deal a year, the return is 67 percent at 3 months and 129 percent at 12 months.

Return is the value minus the investment, divided by the investment. At 3 months, 5,000 minus 3,000, divided by 3,000. At 12 months, 27,500 minus 12,000, divided by 12,000.

Estimate your return with your own numbers
1,000 EGP
The cost of 10 practice hours with Speaking Genie, per team member
10 h × 100 EGP, the example above
7,500 EGP
About the cost of 10 hours with a human tutor
About $15 an hour (Speaking Genie, Investor Deck, June 2026), converted at 50 EGP per $

Tutors work well, but they are hard to scale across shifts and teams, and speaking in front of a person is not judgment-free.

The hourly rate is 60–120 EGP depending on volume, quoted on the demo. No per-seat fee.

Compare hour packages and Enterprise

Each month without practice, a team of 20 misses 200 practice hours.

20 team members × 10 hours a month

In use

Teams already practicing with Speaking Genie

In our agency, English is part of the job. Not in theory — in meetings, tools, and daily work. What I saw in Speaking Genie is exactly what my team needs: real practice, built around how we actually work.
Ali HassanCEO, IMV Agency30 employees
Also working withJesrHRG
Free pilot

Start with a free one-month pilot with one team

We set it up with your team on the 30-minute demo.

  1. Book a 30-minute demo

    We build sample calls from your team’s real work and agree what the pilot will measure.

  2. Run the free pilot with one team

    Scenarios are loaded, the team practices in the app, and progress shows in the dashboard.

    One month · free

  3. Review and agree the roll-out

    Look at hours, readiness and feedback together, then decide which teams come next.

Book a 30-min demo
Questions

What L&D and HR teams ask before a pilot

Speaking Genie gives each team member AI voice calls built from the company’s own scenarios and scripts. A team member chooses a call, talks it through with an AI partner in the Speaking Genie app at any time, and gets sentence-level feedback straight after. L&D assigns calls to teams and follows hours, level and readiness in the dashboard.

Pilot with one team

Bring one real conversation your team finds hard, and we’ll turn it into a practice call on the demo.

  • No credit card needed
  • Setup in under 5 minutes
  • Free pilot
Book a 30-min demoEstimate your return
“What I saw in Speaking Genie is exactly what my team needs: real practice, built around how we actually work.”
Ali Hassan · IMV Agency